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--- getting_help [2020/10/05 18:47]
deadline created
+++ getting_help [2021/04/28 14:15] (current)
brandonm [Getting Support] Word, spacing, punctuation, case, organization, and clarity fixes
@@ Line 2: / Line 2: @@
 =====Getting Support=====
-For customer who have [[ https://www.limulus-computing.com/software/system-support| Limulus Computing Support ]]
+For customers who have [[ https://www.limulus-computing.com/software/system-support| Limulus Computing Support]] you may submit questions to our [[https://www.limulus-computing.com/qa/| Question and Answer Page]].
-you may submit questions to our [[https://www.limulus-computing.com/qa/| Question and Answer Page ]]. This page provides specific answers to questions about Limulus Systems and is available to support customers. Questions are usually addressed (and often answered) within 48 hours. Some questions and answers are publicly available, while other require a login.
+You must register with a valid **Machine ID** that can be found by running ''dmidecode -s system-uuid''. A long hexadecimal string will be printed, similar to e.g. ''e5b27ff5-49c4-eeb0-2caa-3c7c3f81d9d7''. Copy and paste this string in the [[https://www.limulus-computing.com/qa/| Question and Answer Page]] registration box along with other information.
+The [[https://www.limulus-computing.com/qa/|Question and Answer Page]] provides specific answers to questions about Limulus Systems and is available to support customers. Questions are usually addressed (and often answered) within 48 hours. Some questions and answers are publicly available, while other require a login.
 There is also phone support (information provided at time of purchase).

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